Returns & Refunds

We want you to be happy with your board. If something is not right, here is how we handle it.

Return window

You may request a return within 30 days of delivery. Items must be unused or lightly used, clean and dry, and returned in their original packaging.

How to start a return

• Email [email protected] with your order number and the reason for the return.
• We will confirm eligibility and provide return instructions.
• Once the item is received and inspected, we process the refund to your original payment method.

Refund timing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take several business days for the credit to appear.

Damaged or defective items

If your board arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with a photo. We will replace it or refund it, and we cover the return shipping in that case.

Non-returnable items

• Boards showing damage from misuse, prolonged soaking or dishwasher use
• Personalized or engraved items, unless defective
• Items returned after the 30-day window

Warranty

Separate from returns, our boards carry a warranty against manufacturing defects. See the Warranty section of our Terms of Service for details.

Contact

Questions about a return? Email [email protected].